Shipping policy
Last updated: April 2026
We don’t play about shipping.
When you order from Family Love Forever, we move with intention — because we know this isn’t just a candle… it’s a moment.
⏱️ processing time
Orders are processed within 1–3 business days.
In most cases?
👉 we’re faster than that.
We pour, prep, and pack with care — not chaos.
🚚 shipping time
Once your order ships, delivery typically takes:
- 2–5 business days (U.S. standard shipping)
Timing may vary slightly depending on your location and carrier.
📬 tracking your order
As soon as your order ships, you’ll receive a tracking number via email.
👉 you’ll be able to follow it every step of the way
⚡ need it faster?
At this time, we focus on reliable standard shipping.
If we introduce expedited options, you’ll see them at checkout.
📦 shipping address accuracy
Make sure your shipping details are correct at checkout.
We are not responsible for:
- incorrect or incomplete addresses
- packages delivered to the wrong address due to customer error
👉 double-check before you hit “place order”
📍 marked as delivered (but not there?)
If your package is marked “delivered” but you don’t see it:
- Check around your delivery area
- Ask neighbors or household members
- Contact the carrier directly
Once a package is marked delivered, it is in the carrier’s hands.
That said — if something feels off, reach out. We’ll do our best to help.
🚫 lost or stolen packages
We are not responsible for lost or stolen packages after delivery is confirmed.
👉 we recommend shipping to a secure location
🔁 damaged items
If your order arrives damaged:
Email us at familyloveforeverus1@gmail.com within 48 hours of delivery with:
- your order number
- photos of the damage
We’ll make it right.
🌎 where we ship
Currently, we ship within the United States.
(If this changes, you’ll see it here.)
🔥 final word
We move fast. We pack with care. We deliver moments that hit.
From our hands to your doorstep — we take that seriously.