Refund policy
we want you to love your candle.
like… light it, smile, and immediately think of who needs one next kind of love.
but if it’s not hitting the way it should? we’ve got you.
🕒 return window
you have 14 days from the moment your package is marked “delivered” to request a return.
after that? we’ve gotta draw the line.
📦 what can be returned
we accept returns on items that are:
- unused
- unlit
- in original packaging
- still looking like they just came out the box
👉 basically, if it looks like it’s been through something… it’s not eligible.
🚫 what’s not eligible
- used or burned candles
- items returned after 14 days
- anything damaged due to misuse (we love a good vibe, not chaos)
💸 refunds
once we receive and inspect your return:
- approved returns will be refunded to your original payment method
- please allow a few business days for it to show up (banks like to take their time)
🚚 return shipping
customers are responsible for return shipping costs
(unless we messed up — and if we did, we’ll make it right. period.)
📬 how to start a return
email us at flfshippingteam@gmail.com with:
- your order number
- what you’re returning
- and why (quick and honest — we’re listening)
we’ll take it from there.
🔥 final word
we stand behind what we make.
this isn’t just a candle — it’s a moment, a message, a reaction.
and we want you to feel good about every part of it.