Shipping & Returns

Everything you need to know—before your candle even arrives.

Shipping

Ship Time

Orders ship within 1–2 business days.

We move quickly so your gift gets out the door without delay.

Delivery Time

Once shipped, most orders arrive within 2–4 business days depending on your location from us here in Baltimore, MD. Total time from order to doorstep is typically 3–6 business days.

Shipping Options

Expedited shipping options are available at checkout if you need your order sooner.

Where We Ship

Across the United States, including Hawaii and Alaska. We also ship internationally — delivery times vary by destination, and any customs duties or import taxes are set by your country and paid by the recipient.

Tracking Your Order

Once your order ships, you’ll receive a tracking number so you can follow it every step of the way.

Delays or Lost Packages

If your package is delayed or appears lost, contact us and we’ll take care of it.

We will either:

send a replacement the same day (before 2pm EST), or
issue a full refund, depending on your preference

No runaround. No unnecessary waiting.

Returns & Exchanges

Return Window

We accept returns and exchanges within 14 days of receiving your order.

Damaged Items

If your candle arrives damaged, we’ll replace it—no questions asked.

Simply send us a photo so we can understand what happened and improve where needed.

Incorrect Orders

If you receive the wrong item, we’ll send the correct one right away.

There’s no need to return the original item. That part is on us.

Cancellations

Orders can be canceled any time before they ship.

If your order has already been shipped, you can still return it once received for a full refund.

How to Start a Return or Report an Issue

Email returns@familyloveforever.com within 14 days of delivery. Put your order number in the subject line.

Tell us three things: which item, what happened, and whether you'd like a refund, a replacement, or an exchange. If it arrived damaged, attach a photo.

We reply within 1 business day. If it's damaged, incorrect, or lost in transit, we resolve it right there in that first reply. No return needed.

For a standard return, we email you a prepaid label. Ship it back unused, unlit, and in its original packaging. Refunds are issued within 3 business days of us receiving and inspecting it, back to your original payment method.

For an exchange, same conditions. We cover shipping both directions.